Phone (419) 784-5136 | Address: 1933 E 2nd Street Defiance, Ohio 43512

Proudly Serving Northwestern Ohio

Find a location near you.

Website Northwestern Ohio Community Action Commission Northwestern Ohio Community Action Commission

Our mission is to plan, develop and coordinate services designed to combat conditions related to poverty.

HEAP/Community Service Specialist – Van Wert

       Schedule: Monday-Friday, 8-4:30

       Wage:  $14.88 – $16.00/hr, depending on education qualifications

Responsible for the intake and eligibility determination for the HEAP, PIPP Plus, HWAP and other emergency assistance programs.

  • Respond to client inquiries and requests regarding program intake procedures, program objectives, requirements and other related information by telephone, walk-in appointments, and outside agency referrals.
  • During the intake process assess client needs, complete application(s), obtain and review the accuracy of income verification and other required documentation to support client eligibility. Maintain client file and complete computer data input to assure prompt vendor payment.
  • Contact utility companies, landlords and other community partners to obtain and relay necessary information related to the service/benefit being provided to each client.
  • Coordinate referrals and service provision with other NOCAC programs and services and with other social service agencies as appropriate.
  • Provide coordination and assistance to clients in crisis. Assist client in preventing on-going crisis by maximizing support and educating the client on ways they can better use personal and community resources to achieve and maintain self-sufficiency.
  • Maintain accurate and relevant documentation and related reports in confidential client files.
  • Other duties as assigned.


  • Minimum of an Associate or Bachelor’s Degree in Social Work or related field.
  • Two (2) years demonstrated public service experience including intake, data entry and report completion, preferred.
  • Experience in community resource development, program intake procedures; case management practices; dynamics of poverty, abuse, dependency and other stressors; client advocacy and linkage services; general principles and code of ethics for working with disadvantaged persons, preferred.

To apply for this job please visit