Homeless Programs Manager

Location: Defiance, OH
Organization: Northwestern Ohio Community Action Commission (NOCAC)
Employment Type: Full-Time, Exempt
Salary: Commensurate with experience + benefits

Make a Real Difference in Your Community

Are you a compassionate leader with a passion for helping people experiencing homelessness? Join NOCAC as our Homeless Programs Manager and lead a dynamic team working across shelter, supportive housing, rapid re-housing, and soup kitchen services. If you thrive in a mission-focused environment and want to make tangible change, we want to hear from you.

About the Role

The Homeless Programs Manager oversees the daily operations of NOCAC’s homeless services, including the PATH Center Soup Kitchen, Emergency Shelter, HUD Single Room Occupancy (SRO) Apartments, and various housing programs. This leadership position is responsible for staff supervision, program compliance, reporting, community outreach, and ensuring quality service delivery through a low-barrier, client-centered approach.

Key Responsibilities

• Lead and supervise a team of Housing Navigators, Housing Specialists, Coordinated Entry, and PATH Center staff
• Oversee operations of the PATH Center, Emergency Shelter, and SRO apartments
• Ensure compliance with HUD, OHFA, and other funding regulations
• Monitor Homeless Management Information System (HMIS) data and program outcomes
• Collaborate with community partners and promote NOCAC homeless services
• Manage building maintenance, safety, and vehicle operations
• Oversee crisis response, case management practices, and housing assistance plans
• Participate in community planning efforts such as the Continuum of Care and Point-in-Time Count

Who We’re Looking For

• Bachelor’s Degree (Social Work or related field preferred)
• Minimum 2 years of experience working with low-income or homeless populations
• Supervisory experience and strong knowledge of case management best practices
• Understanding of housing-first, trauma-informed, and low-barrier program models
• Strong written/verbal communication, documentation, and organizational skills
• Proficiency in Microsoft Office and client database systems (HMIS preferred)
• Ability to respond calmly to crisis and emergency situations
• Must have valid driver’s license, reliable transportation, and be insurable

Additional Requirements

• Background check and drug screening required upon hire
• Ability to sit at a desk and also be mobile across kitchen and shelter,
• Willingness to participate in an on-call rotation

How to Apply

Submit your application at: https://nocac.org/online-application/

Applications will be reviewed on a rolling basis until the position is filled.

Northwestern Ohio Community Action Commission (NOCAC) is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees and clients.