Phone (419) 784-5136 | Address: 1933 E 2nd Street Defiance, Ohio 43512

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Website Northwestern Ohio Community Action Commission

Our mission is to plan, develop and coordinate services designed to combat conditions related to poverty.

Housing Case Manager (Navigator) – Defiance, OH

Schedule: Monday-Friday, 8:30-5:00pm (40 hrs)

Wage:  $16.00 (w/ Associate’s Degree) – $17.16 hourly (w/ Bachelor’s Degree)

Benefits include:

  • Medical, Dental, Vision, Life and Short Term Disability Insurance
  • Retirement plan with an agency 6% match
  • Accruals earned: Personal (2 weeks) and Vacation (1 week in first year and 2 weeks years 2-5)
  • 15 paid holidays
  • Working with a non-profit {501(c)(3)} qualifies staff for the Public Service Loan Forgiveness Program


Assist  families and individuals navigate a pathway from homelessness to permanent housing. Provide direct advocacy and case management services including: securing emergency shelter, overcoming barriers to employment, accessing public benefits, and obtaining permanent housing.

  • Follow Low Barrier practices when working with homeless persons,: making shelter services easily accessible and user friendly, minimizing barriers that can stand in the way of meeting needs.
  • Provide case management services to promote behaviors to achieve and maintain stable housing.
  • Directly assist clients with develop/support of appropriate goals, necessary referrals, and follow-up services focused on securing safe and affordable housing
  • Assist individuals and families with: employment searches, money management, domestic skills, and health information and referrals.
  • Maintain a working knowledge of issues that may affect clients, such as mental health, substance/chemical abuse, health problems, medications, domestic violence, social/emotional coping techniques, legal aid, etc.
  • Provide daily shelter room checks. Maintain daily communication with clients to ensure adherence to shelter and/or agency rules and guidelines.
  • Work closely with the Housing Services Team and other NOCAC staff to build a bridge from homelessness to housed.
  • Maintain client records and enter data related to each client. Records include demographic, assessment, referrals, historical information, and outcomes information pertaining to the State’s Clarity database (HMIS).


  • Associate’s Degree in Human Services, Social Work, Sociology, Psychology, Criminal Justice or closely related degree, preferred.
  • Any Associate’s/Bachelor’s Degree with demonstrated public service experience.
  • Must be able to lift 15 lb. minimum (ie. helping with donations)
  • Must have a valid Ohio Drivers’ License, maintain state minimum amount of automobile liability insurance, and be insurable through NOCAC’s insurance carrier.

To apply for this job please visit